Return&Exchange policy

If you have changed your mind and wish to make a return for refund or exchange, you can make a return within 14 days of receiving your order.

Before you decide to make a return, we’d like you to know that we will only accept returns for the pieces that are in a new, unused and saleable condition, and with all tags attached. Our team will check for wear and tear when we receive a returned item, and you will only qualify for a return or exchange after the returned items have passed these checks.

Please note that you will be responsible for the cost of shipping in the case of a return.

We have the right to refuse a return if we feel you are abusing our returns policy by making repeated returns.

The rules on returns are based on the laws governing consumer rights when purchasing goods by means of communication. The relationship between the buyer and the seller is governed by the Civil Code (Official Gazette, 2000, No 74-2262, Official Gazette, 2011, No 129-6108), the Law on the Protection of Consumer Rights (Official Gazette, 1994, No 94-1833, 2007, No 12-488) and the Rules on the Sale of Goods and the Provision of Services in the Case of Contracts by Means of Communication (Official Gazette, 2001, No 73-2583, Order No 258 of the Minister of Economy of 7 August 2001). The rules on the return and exchange of goods approved by Order No 217 of the Minister of the Economy of 29 June 2001 (Journal of Laws of 2001, No 58-2105) (hereinafter referred to as 'the rules on the return and exchange of goods') also apply to these relations to a certain extent.

1. Place the product in the original shipping box. Items should be returned within the 14-day period referred to above.

2. Please contact us at info@zhivopisnaya.com to let us know that you'd like to make a return and please explain the reason for the return. Please quote your order number and the item name and size and we will provide you with more information.

3. Send the returned item in the way agreed upon with us.

4. Affix the shipping label and for international returns, customs forms to the outside of the parcel and mark as “RETURNED GOODS - OF NO COMMERCIAL VALUE” to prevent the parcel being held in customs or refused on delivery. Ensure you keep and provide us with your tracking number, so we can monitor your return.

5. Once we receive the returned item that you’d like to exchange, our team will check for wear and tear and that the item is in new, unused and saleable condition. Once approved, we will email you and refund you within 15 days following receipt of the returned item. Please note that original postage and packaging cost is not refundable.

6. You will receive your refund in the original account corresponding to the original payment method. We won’t make refunds to a third party. International customs duties and sales taxes are not refunded.

We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 5 working days. If your chosen replacement size is not in stock, you will automatically be refunded in accordance with the terms above and notified by email. For alternative items, please place a new order on our website.

SALE: all sales are final. No returns, refunds, credit notes or exchanges available.

While we strive to ship your order as soon as possible, please kindly note that due to an increased amount of orders during our the sale period there may be a delay in dispatch.