Payments

We accept payment in the following ways:

  • Stripe.

 

Prices do not include duties&customs.

Delivery

The cost of shipping we will determine depending on the shipping method you choose. The following shipping methods are available:

  • DHL International.
  • CDEK.
  • Postal service.

Prices quoted on the website are excluding VAT, applicable customs duties and shipping costs. VAT and shipping costs vary depending on the destination county and preferred delivery method and will be calculated and added at checkout.

 

If you place an international order, ZHIVOPISNAYA will not be responsible for delays caused by customs.For security reasons all our shipments require a signature at delivery. 

 

Taxes and duties

The customer is responsible for payment of all applicable customs duties and charges, and in accordance with the applicable local laws.

The shipping company will notify you that your online shop order is being held at your country’s customs and that you’ll need to pay duties and other applicable taxes to the local customs agency, and where relevant, request necessary information for customs clearance. There could be a delay in delivering your order if you don’t pay the charges immediately. Paying any customs duty and/or import taxes are your responsibility, and the local authorities will hold your order until you have paid the charges.

Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us. Duty is refunded by your local customs upon your direct request to them. We are unable to request the refund of your duty on your behalf.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges. If for any reason you don’t pay the import or duty charges, then we have the right to charge you for any additional costs that might be charged to us because of this.